Parcel SafePlace
Collect your parcels 24/7 from our automated Parcel Room
How It Works
Order Online
When shopping online add to delivery notes that you parcel should be delivered to the Parcel SafePlace Room
Parcel Delivery
Your parcel is delivered to the Parcel SafePlace Room by the courier driver, and you are notified by the App as soon as a parcel is delivered for you
Collect Your Parcel
Collect your parcel anytime using your unique access code that is sent to you with the image of your parcel

FAQ'S
How do I access the Parcel Room?
When you move into Queen Street you will be added to our systems so that delivery companies can select your name when delivering your parcels. Please ensure we have the correct email and mobile number for you to ensure all notifications are received.
Who do I contact if I have a question about a delivery to the room?
If you have any questions about any deliveries to the Parcel Room please email: support@parcelsafeplace.com
Do I need to inform the delivery company to deliver to the Parcel SafePlace Room?
We advise that where possible when placing orders you state that your delivery should be made to the Parcel SafePlace Room as this is a "Safeplace" for your parcel to be left. Many online websites provide a comments box when completing your order so where possible please reference this.
How do I collect my parcel?
You will be notified as soon as a parcel is delivered for you. Your notification will include a secure one time access code to our secure monitored Parcel SafePlace Room. You will be asked to confirm your identity when collecting your parcel for security reasons.
When you move into Queen Street you will be added to our systems so that delivery companies can select your name when delivering your parcels. Please ensure we have the correct email and mobile number for you to ensure all notifications are received.
Who do I contact if I have a question about a delivery to the room?
If you have any questions about any deliveries to the Parcel Room please email: support@parcelsafeplace.com
Do I need to inform the delivery company to deliver to the Parcel SafePlace Room?
We advise that where possible when placing orders you state that your delivery should be made to the Parcel SafePlace Room as this is a "Safeplace" for your parcel to be left. Many online websites provide a comments box when completing your order so where possible please reference this.
How do I collect my parcel?
You will be notified as soon as a parcel is delivered for you. Your notification will include a secure one time access code to our secure monitored Parcel SafePlace Room. You will be asked to confirm your identity when collecting your parcel for security reasons.