To provide the ultimate convenience for you here at Queen Street we have a 24/7 Parcel Room for items that don't fit into your mailbox. As soon as a parcel is delivered you will be sent an SMS and email. Collect when you want, hassle free, 24/7. 

The room is located in the basement of Building 21, just next to the Gym and Swimming Pool.

Note: Standard mail will be delivered to your post box which you can collect anytime.

If you have any questions about any deliveries to the Parcel Room please email: support@parcelsafeplace.com

How do I access the Parcel Room?
When you move into Queen Street you will be added to our systems so that delivery companies can select your name when delivering your parcels. Please ensure we have the correct email and mobile number for you to ensure all notifications are received.

Who do I contact if I have a question about a delivery to the room?
If you have any questions about any deliveries to the Parcel Room please email: support@parcelsafeplace.com

Do I need to inform the delivery company to deliver to the Parcel SafePlace Room?
We advise that where possible when placing orders you state that your delivery should be made to the Parcel SafePlace Room as this is a "Safeplace" for your parcel to be left. Many online websites provide a comments box when completing your order so where possible please reference this.

How do I collect my parcel?
You will be notified as soon as a parcel is delivered for you. Your notification will include a secure one time access code to our secure monitored Parcel SafePlace Room. You will be asked to confirm your identity when collecting your parcel for security reasons.