Q. What type of company are Cura Home Care?
We are a Limited company, registered at Company's House, under the registration number 08037744
Q. What time is your contact centre open?
Staff at our contact centre are available Monday to Friday from 8am to 6pm. Appointments and enquiries are actioned during normal working hours 8-5pm Monday to Friday.
Q. How much will the work cost?
The product you’ve chosen, type of service you require, and even the time of day that you need us will all affect the price of your job. But one thing remains the same – we simply don’t do hidden costs.
Q. What payment methods do you accept?
Cash, credit cards (Visa & Mastercard) and debit cards are all accepted methods of payment.
Q. Do you charge VAT?
We are a VAT registered company, yes.
Q. What time will my engineer arrive?
Don’t want to wait in all day? When booking your appointment our customer service agent will offer you either an AM or PM time slot. You will receive an email or text message with the engineer's arrival time.
Q. What if I need to rearrange?
That’s an easy one. Contact our customer contact centre and your appointment can be rearranged at a time that is more convenient for you.
Q. What are your credentials?
We are registered with: Gas Safe Register, CIPHE, WaterSafe and Checkatrade.